STUDIO

• Download our app below and create an account with us. You can book, reschedule and cancel any of your classes through here. Alternatively, you can book all your classes here.

Firstly, welcome! We want to make sure that you feel comfortable no matter your ability. We recommend trying our Essentials Reformer class or our Burn mat class to begin and explore from there. Our instructors will be there to support you through and you’re welcome to take everything at your own pace. 

– Grip socks need to be worn for all our reformer classes. We have some at the studio you can purchase.

– Drink bottle

– Sweat towel 

Please arrive 10 minutes early so you can meet your instructor and they can show you around.

Leave all your personal belongings in the allocated areas except for your drink bottle and towel

Congratulations! If you’ve been cleared to exercise by your doctor, you can join our group classes. 

Our highly skilled instructors have a deep understanding of the guidelines around exercise during pregnancy. We have wedges to support you during class if you need and can always offer options and alternatives to accommodate you.

Please note our Power Reformer class is not prenatal friendly. 

If you’re unable to make the class that you’ve booked into we just ask that you cancel your class on our website or app. We don’t accept cancelations via email, phone or social media. 

Our cancellation policy is in place so all Essentials community members have the chance to attend classes.

• Cancellations made more than 6 hours before class will get the session back
• Late cancellations made less than 6 hours before class with forfeit the session
• No-Shows and absences will forfeit the session
• Being late is considered a no-show

UNLIMITED MEMBERSHIPS

Late Cancel/No shows will incur a $10 fee and will be charged to the card on file 48 hours after.

You can cancel or pause your membership any time you like for as long as you like. 

We require 2 weeks notice for any cancellations and at least a weeks notice for holds. 

Membership cancellations and holds can only be processed via email to us at hello@essentialsstudio.com.au

If the class you would like to attend at the CLUB is full, we encourage you to join the waitlist. 

If/when a place becomes available you will receive an email or text no later than 2 hours prior to the class start time informing you that you’re in the class. 

When you receive a text message notifying you that you have been bumped up from a waitlist, it automatically adds you to the class.

If you ‘late cancel’ your class (this is when class starts within 6 hours) you’ll forfeit the session as if you did attend and you may be charged a late fee. 

Our cancellation policy applies to waitlisted classes too. Be sure to remove yourself from a waitlisted class if you know you cannot make it – that way, the next person has the opportunity to move up the waitlist.

Always put yourself on a waitlist, as you’ll most likely get in!

As of July 31 2024, we have removed our partnership with ClassPass. If you are still looking for the best Reformer & Pilates on the Gold Coast, you will now have to book with us directly. Our focus as a studio is to grow our community further and provide the highest level of service directly to our core users.